Contact Us

Our support team handles account questions, payment queries and technical faults. The more detail you send in the first message, the faster we can resolve it.

How to Reach Us

• In-app chat: open the app, tap the profile icon, then Support. This is the quickest route for account issues.
• Email: send your message from the email address linked to your account so we can verify it.
• Website form: use the form on this page for general questions, feedback or partnership queries.

What to Include

For a payment issue, please send:

1. Your registered mobile number
2. The date and time of the transaction
3. The amount and the wallet used
4. The transaction ID from JazzCash or Easypaisa
5. A screenshot if you have one

For a technical fault, mention your phone model, Android version and the app version shown on the Settings screen.

Response Times

Most messages are answered within 24 hours. Payment queries that involve a third-party wallet can take longer, since we may be waiting on a confirmation from the provider. Withdrawal requests already in the queue do not move faster if you send a follow-up message, so one report per issue is enough.

Security Note

Our team will never ask for your wallet PIN, OTP or account password. Any message requesting these details is not from us, no matter what name or logo it carries. Forward it to support so we can act on it.

Business Queries

For advertising, partnership or media questions, use the contact form and mark the subject line accordingly. These go to a separate inbox and are usually answered within two working days.