Privacy Policy

This policy explains how WE999 Game collects and uses personal information when you register an account, top up coins or contact our support team.

Information We Collect

  • Account details: name, mobile number, email address and password when you register
  • Transaction records: deposit and withdrawal requests, wallet numbers used, coin balance history
  • Device information: device model, operating system version, app version and IP address
  • Support messages: anything you send us through chat, email or the contact form

We do not ask for your wallet PIN, bank password or OTP codes. Nobody from our team will request these, and any message asking for them should be reported to us.

Why We Use It

Your mobile number identifies your account and is used for login verification. Transaction records let us process withdrawals and resolve payment disputes. Device data helps us find bugs and block duplicate or automated accounts. Support messages are kept so a second agent can pick up an unresolved case without asking you to repeat yourself.

Sharing

Personal data is not sold. Information is shared only in these situations:

  • With payment partners such as JazzCash and Easypaisa, limited to what is needed to complete a transfer
  • With service providers who host our servers or send transactional messages, under confidentiality terms
  • Where a lawful request is made by a government authority or court in Pakistan

Cookies

Our website uses cookies to remember session details and to measure page traffic. You can block cookies in your browser settings, though some pages may not work as expected afterwards.

Data Retention and Security

Account and transaction records are stored for as long as your account stays active, and for a limited period afterwards to meet financial record-keeping requirements. Passwords are stored in hashed form and traffic between the app and our servers is encrypted. No system is completely immune to attack, so we also recommend using a unique password and enabling any additional verification the app offers.

Your Choices

You may ask us to correct your details, close your account, or send you a copy of the information we hold. Write to us from the email address linked to your account so we can verify the request.

Children

WE999 Game is not intended for anyone under 18. If we learn that an account belongs to a minor, the account is closed and the associated data is deleted.

Updates

This policy may change as the app develops. Material changes will be posted on this page with a revised date at the top.